Got Questions?
Some of our most frequently asked Questions?
Plug.ng
How do I buy airtime and data on Plug.ng?
Select your network provider (MTN, Airtel, Glo, 9mobile), enter the amount, input your phone number, and complete the payment. Your recharge is processed instantly.
How can I reset my password?
You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions.
How can I pay my electricity bill online in Nigeria using Plug.ng?
Choose your electricity provider (Ikeja Electric, Eko Electric, PHED, etc.), enter your meter number, select the amount, and complete payment. Your token is sent immediately.
What is Plug.NG?
Plug.ng is a fast and easy way to pay bills in Nigeria. You can buy airtime, data, pay electricity and cable TV bills, purchase WAEC scratch cards, and even buy event tickets—all in one place. Just sign up, select the service you need, make a payment, and your transaction is processed instantly.
Can I pay for Cable TV on Plug.ng?
Yes! You can pay for all major cable TV subscriptions including Dstv, GOtv, and Startimes. Just select your provider, enter your smart card number, choose your package, and make payment.
How do I buy a WAEC scratch card online?
Go to services, click on education, select WAEC result checker and proceed to make payment to receive your scratch card PIN instantly.
Is Plug.ng safe for online bill payments?
Yes! We use bank-level encryption and advanced security systems to safeguard your assets, transactions, and personal details.
Why should I use Plug.ng instead of my bank app?
Plug.ng is built for fast, stress-free bill payments. No long menus, no failed transactions—just quick and reliable payments every time.
How do I fund my Plug.ng wallet?
To fund your wallet, first verify your account. Once verified, you'll receive a personalized account number to which you can make deposits. Your funds will appear in your wallet instantly.
Can I fund my betting account using Plug.ng?
Yes! You can fund your following betting platforms directly from Plug.ng. (MsSport, SportyBet, SupaBet, Paripesa, One X Bet, Naira Bet, Naija Bet, MyLotto Hub, MerryBet, BetWay, BetKing, BangBet, Bet9ja). Simply select your betting platform, enter your details, and complete the payment. Your betting account will be funded instantly.
Plug.ng Agent
How do I become an agent for Plug.ng?
To become an agent, simply request from an already existing agent who referred you to plug. Or submit an upgrade request directly on the app and our team will review your request and guide you through the process.
What are the benefits of becoming a Plug.ng agent?
As a Plug.ng agent, you earn commissions on every transaction you make, plus extra commissions on transactions made by your referees. You also get access to exclusive packages, giving you more ways to make money.
Who is a PlugNG Agent ?
Plug Agent is someone who get users onboard on PlugNg and get rewarded. Onboarding user on PlugNG has been made easier and hassle-free- meaning it shouldn’t take up 1 minute to register a new user and verify the user.
Why should you become a Plug Agent?
Being a plug agent comes with a lot of goodie bags like: Earn from referral or onboarding Earn from every bill payment by the PlugNg Agent Earn from every transactions done by referee Commsi Get access to advert material provided by PlugNg Get Special access to new user verification Access Data Pool Earning has no limit. You can convert your earn immediately Lower Direct access to customer support
Event
Is Plug Events free to use?
Yes, creating an account and listing your event is completely free. We only charge a small service fee when you sell tickets. No hidden costs, no monthly subscriptions.
How do I create an event on Plug Events?
Simply click "Create Event," fill in your event details, set your ticket prices, and publish. Your event goes live immediately and starts selling tickets right away.
Can I sell different types of tickets for my event?
Absolutely. Create multiple ticket types with different prices - VIP, Regular, Early Bird, Group discounts. Perfect for Nigerian events with various access levels.
Do you offer special pricing for nonprofits and charities?
Yes, we support Nigerian nonprofits with reduced fees. Contact our support team with your CAC registration for special nonprofit pricing.
How do I get paid for ticket sales?
Payments are processed instantly to your plug account. Money hits your account as soon as tickets sold are cleared.
What payment methods do you accept?
We accept all major Nigerian payment methods: bank transfers, debit cards, USSD codes, and mobile money. Making it easy for all Nigerians to buy tickets.
Can I offer discount codes and promotional pricing?
Yes, create unlimited promo codes, early bird discounts, and group pricing. Perfect for marketing your events across social media and WhatsApp groups.
What happens if I need to refund tickets?
Process refunds directly from your dashboard. Money returns to buyers within 24 hours. We handle all the technical details.
How do I check in attendees at my event?
Use the unique QR code attached to each tickets to confirm authenticity or crosscheck names manually with the names in your event dashboard.
Can I track my event's performance?
Yes, get real-time analytics on ticket sales, revenue, attendee demographics, and marketing performance. All the data you need to improve future events.
How do I promote my event on Plug Events?
Your event automatically appears in our discovery feed. Plus, get marketing tools, social media templates, and promotional support to boost ticket sales.
Can I edit my event after publishing?
Yes, update event details, add more ticket types, or change pricing anytime. Your attendees get notified of important changes automatically
How do I buy tickets on Plug Events?
Browse events, select your tickets, and pay securely. Get instant confirmation via email and SMS. Your tickets are stored safely in your account.
What if an event gets cancelled?
Get automatic full refunds for cancelled events. Money returns to your account within 24 hours, no questions asked.
Can I transfer my ticket to someone else?
No, tickets bought in your name cannot be transferred to another person. You can process a ticket refund and buy new tickets for your friend.
How do I contact event organizers?
Message organizers directly through the platform. Get answers about venue, parking, dress code, or any other event questions.
What if I have technical issues during ticket sales?
Our Nigerian support team is available 24/7 via WhatsApp, email, and phone. We respond within minutes, not hours.
Is my payment information secure?
Yes, we use bank-level encryption and are PCI DSS compliant. Your financial information is completely secure and never stored on our servers.
Can I use Plug Events on my mobile phone?
Absolutely. Our platform works perfectly on all devices - iPhone, Android, tablets, and computers. Manage events from anywhere.
What are your service fees?
We charge a small percentage per ticket sold, plus payment processing fees. No upfront costs, no monthly fees. You only pay when you make mone